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Contact Center

100+

Automotive Specific Agents

24/7/365

Operations

stopwatch

17 Sec

Average Time to Call
(Business Hours)

46^%

Contact Rate

11^%

Appointment Rate

24^%

Acquisition Rate Per Appointment

Perfect Secret

Shop Scores

KBB ICO Best-In-Class 90-Day Contact Cadence

Three outbound phone call attempts
Ninety day email cadence
Customer appointment reminders & surveys
Dealership notified of appointments via CRM plus additional reminders
Monthly detailed ROI and performance reporting

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